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Frequently Asked Questions
  • Reservations
    • How do I make a reservation?
    • You can book directly through our website for the best available rates or contact our reservations team by phone or email.
    • Can I modify or cancel my reservation?
    • Yes. Cancellation and modification policies depend on the rate selected when booking. Please refer to your confirmation email or contact us for assistance.
    • Do you require a deposit?
    • Deposit requirements vary depending on the booking rate and season. Details are provided during the booking process.
    • What payment methods do you accept?
    • We accept major credit/ debit cards, VCC cards, payment links and cash.
    • Will I receive a booking confirmation?
    • Yes. A confirmation email is sent immediately after your reservation is completed.
  • Check-in & Check-out
    • What time is check-in?
    • Check-in begins at 2:00 PM.
    • What time is check-out?
    • Check-out is until 12:00 AM.
    • Can I request an early check-in?
    • Early check-in is subject to availability and may incur an additional charge.
    • Can I request a late check-out?
    • Late check-out is subject to availability and may incur an additional charge.
  • Rooms
    • Are all rooms non-smoking?
    • Yes. All guest rooms are non-smoking.
    • Do the rooms have Wi-Fi?
    • Yes. Complimentary high-speed Wi-Fi is available throughout the hotel.
    • Do the rooms include a safe?
    • Yes. Each room is equipped with a safety deposit box available free of charge.
    • Are toiletries provided?
    • Yes. Complimentary toiletries, towels and a hairdryer are provided.
    • Are baby cots available?
    • Yes. Baby cots are available upon request, free of charge.
  • Facilities & Services
    • Is Wi-Fi free?
    • Yes. Complimentary Wi-Fi is available throughout the property.
    • Do you have a swimming pool?
    • Yes. Guests have access to our swimming pool during operating hours.
    • Do you have a fitness centre?
    • Yes. Our fitness facilities are available exclusively for hotel guests.
    • Do you offer spa services?
    • Yes. We offer a selection of spa and wellness treatments. Advance reservations are recommended.
    • Is Spa area and Indoor Pool open for children?
    • Spa Facilities and Indoor pool is strictly adults only over the age of 18yrs.
    • Is breakfast included?
    • Yes breakfast is included for all room types and room plans.
    • Do you have a restaurant?
    • Yes. Our restaurant serves breakfast, lunch and dinner (according to operating hours).
    • Is room service available?
    • Yes. Room service is available during designated hours.
    • Do you have a bar?
    • Yes, the main bar of the hotel operates from 9.00am until midnight.
    • Do you have a pool bar?
    • Yes the pool bar operates from 9.30am until 18.30pm daily ( May to October)
  • Parking & Transportation
    • Is parking available?
    • Yes. On-site parking is available for guests free of charge.
    • Do you offer airport transfers?
    • Airport transfer services can be arranged upon request for an additional fee.
    • Can you arrange taxi services?
    • Yes. Our reception team will be happy to assist.
  • Family & Children
    • Are children welcome?
    • Yes. Families are welcome.
    • Do children stay free?
    • Children's accommodation policies vary depending on age and room type.
    • Do you provide highchairs?
    • Yes highchairs are available for the restaurants and bars.
  • Pets
    • Are pets allowed?
    • Pets are not allowed.
  • Accessibility
    • Do you offer accessible rooms?
    • Yes. Please contact us before booking so we can recommend the most suitable room.
    • Is the hotel wheelchair accessible?
    • Many of our public areas are accessible. Please contact us for specific accessibility information.
  • Sustainability
    • What sustainability initiatives does the hotel have?
    • We are committed to reducing our environmental impact through responsible resource management, recycling, energy-saving initiatives and supporting local suppliers.
  • Location
    • How far is the hotel from the airport?
    • Travel time depends on traffic and the airport used but approximately 75 kilometres from both airports. Our team can provide directions or arrange transportation at an extra charge.
    • What attractions are nearby?
    • Our reception team will be happy to recommend local attractions, restaurants and activities.
  • Policies
    • Is smoking permitted?
    • Smoking is only permitted in designated outdoor areas.
    • Do you charge a city or tourism tax?
    • Not at the moment as legislation in Cyprus has not been implemented.
    • What happens if I arrive late?
    • Your reservations remains guaranteed and we have staff available at the front desk 24 hours for your convenience.
  • General
    • How can I contact the hotel?
    • You can reach us by phone, email or through the contact form on our website.
    • Do you offer special packages?
    • Yes. Seasonal offers and exclusive packages are available throughout the year. Visit our Offers page for the latest promotions or contact us directly.
    • Can you help organise excursions or activities?
    • Yes. Our reception team can assist with local tours, excursions , car rentals and restaurant reservations.