10 Jun 2020

Ajax Hotel Codid-19 Safety Guidelines

Ajax hotel logo 

AJAX HOTEL  COVID-19 SAFETY GUIDELINES

Our top priority at Ajax Hotel is the safety and wellbeing of our guests and staff. We are closely monitoring all updates issued by the World Health Organization and the Cyprus Ministry of Health.

In response to the COVID-19 pandemic, we have introduced precautionary measures at our hotel to ensure your stay with us is safe and relaxed. Within the hotel, we have increased sanitary and hygienic measures including the disinfection and sanitation of all hotel areas. Our measures include:

 

  • GENERAL
  1. Social distancing

Stay Safe:

  • Keep a distance of 2 metres from other people
  • Avoid gatherings in closed areas
  • Avoid handshakes and general touching gestures
  • Avoid crowded and confined spaces

Measures we are taking:

  • Signs and flyers with all the social distancing measures in various areas at the hotel
  • Reminding customers to keep social distancing when the opposite comes to our attention
  1. Personal hygiene

Stay Safe:

  • Wash your hands frequently for 20 seconds with soap and water
  • Dry your hands well with one-time use tissues
  • Use alcohol-based hand sanitizers before entering any public area and after using the toilet
  • Cover your mouth and nose with a tissue if you cough or sneeze or use the inside of your elbow
  • Throw used tissues in the trash bin and immediately wash your hands
  • Avoid close contact, if possible, with people with respiratory infection symptoms
  • When you are in a public place (like a supermarket) use your personal mask and gloves

Measures we are taking:

  • Signs with personal hygiene guidelines
  • Hand sanitizer stations installed throughout all public areas
  • Gloves and masks are available for guests to use through their stay upon request

 

  • Hotel reception

Stay Safe:

  • Use credit cards for payments whenever possible.  

Measures we are taking:

  • Observance of physical and social distancing measures
  • Installment of a divider to maintain a distance of 2m between guests and reception desk
  • Use of appropriate personal protection equipment (PPE) in contact with customers at a distance of less than 2m
  • Appropriate marking of distances and control of their observance
  • Proper planning and management of arrivals for quick queue reduction
  • Frequent disinfection of the reception area
  • Disinfection of keys and room cards

 

  • Restaurant and Bar

Stay Safe:

  • Reduce as much as possible cash transactions and favor intact transactions like credit cards and scannable devices
  • Sanitize your hands on entry and exit to every restaurant or bar.

 Measures we are taking:

  • Observance of the maximum number of people in open and indoor spaces: Maximum one person per 2 m2 excluding employees in open spaces. Maximum of one person per 3 m2 in indoor spaces
  • The maximum number of people per table is 10 (families or groups)
  • Sign at the entrances with instructions for keeping distance, personal hygiene, and the correct procedures for use of personal protective equipment
  • One-use menus & plastic catalogues at the bars & restaurants of the hotel which are carefully  sanitized after each use.
  • Guests are obliged to wear gloves during buffet service and hotel’s staff monitors adherence
  • Provision of disinfectant at the entrances and exits of the dining area, in buffet and serving areas
  • Use of gloves and masks by employees during service and when working with food
  • Minimizing services of buffet and set menus
  • Utilizing the provision of meals in the room
  • Additional measures during buffet servicing: keep 2m distance, use of protection between the customer and food.
  • Use of common utensils and machines (coffee, juice) by guests wearing gloves
  • Use of sous-plat and disposable napkins
  • Disinfection of table and chair surfaces

 

  • Housekeeping

 

  • Room cleaning will take place only when guests are not in the room and by using suitable disinfectant and disposable paper as recommended by the local government
  • Enhanced cleaning and sanitation protocols in guest rooms focusing on high-touch points (including light switches, door and window handles, remote controllers, thermostats, water faucets, hangers etc.)
  • Linen and towels in guests’ rooms are washed at 80 – 90 degrees.

 

  • Spa / Gym 

Stay Safe:

  • Disinfect your hands before entering the therapy room or using gym machines
  • Disinfect gym machines before and after use with disinfectant and one-time-use tissue papers supplied by the gym
  • Keep the 2m distance from other hotel guests

Measures we are taking:

  • Between spa therapies and treatments there is 30-minute gap to disinfect the room and therapies beds
  • All spa equipment is disinfected after each use
  • All gym equipment is disinfected after each use
  • Disinfectants are provided at the gym
  • Reservations for the Ayana spa (by phone) are mandatory
  • Pre-pool showering is mandatory
  • At spa and gym, personnel are using masks and implementing all the protection measures

 

  • Pool 

Stay Safe:

  • Keep a maximum number of people per square meter on pool area
  • Avoid closed shared showers and shared locker rooms

Measures we are taking:

  • Installation of umbrella and deckchair sets follow the safety separation distance of 3m
  • Sunbeds, mattresses, umbrellas bases and loose furniture are disinfected after customer change
  • We follow strict adherence to all rules of hygienic use of swimming pools, proper and strict disinfection of water

 

  • Use of elevator

 Stay Safe:

  • Use masks whenever possible inside elevators
  • Don’t forget to use the disinfectant on the way out of the elevator
  • Limited occupancy in elevators (up to 3 people), unless it is a family group

Measures we are taking:

  • Posting of safety guidelines inside the elevator
  • Elevators are disinfected frequently during the day

 

  • Public hygiene places

 Stay Safe:

  • Keep distance of 2m
  • Wash hands based on the flyers posted
  • Close toilet cover after its use and before flushing
  • Dry yours hands with one-time-use paper towel
  • Prefer to use the toilet of your hotel room

Measures we are taking:

  • Well trained housekeeping personnel on hygiene
  • Frequent cleaning and disinfection of public hygiene areas
  • Disinfectants are always available

 

  • What to do in case you have symptoms
  •  Stay in your room
  • Inform the hotel reception about your symptoms

We will be updating the above measures in accordance with the Cyprus Government degrees.

All hotel staff are tested for Covid-19 and are properly trained to help our guests if needed.

We are closely monitoring the development of the situation and are ready to introduce any new measures that are necessary to keep our guests and employees safe and well.In the meantime, we look forward to better times and to welcoming you back to the Ajax Hotel in the coming months.

Sincerely,

The management of Ajax Hotel