Terms & Conditions
The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.
The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.
In these Terms and Conditions the following definitions apply:
“The Agreement” is your Booking Confirmation and the Terms and Conditions;
“The Company” is Nicolaou Bros Tourist Enterprises Ltd;
“The Hotel” is the premises for which your Booking is made;
“The Owner” is the Owner of the Hotel as mentioned on the booking confirmation;
“The Booking(s)” includes accommodation, functions and any event bookings made;
“The Guest(s)” is the person, company, organisation or other body responsible for making the Booking;
Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason. Although payment is generally required on departure, there may be occasions when the Guests are required to fully prepay or provide a deposit at the time of the Booking, or, on arrival at The Hotel.
The prices displayed on the website are a total for your requested stay. Any meals, service or VAT (at the current rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
No additional discount will be given on Special Offers.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services, and may change depending on the actual tax point of the invoice, and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as Restaurant meals and Room Service, are on display at relevant locations within the Hotel and are available on request.
You will be asked to provide a credit card (or debit card) at the time of the Booking to secure your reservation. Where a deposit or full payment is required in advance; by Booking you are authorising the debiting of the card provided.
We accept the following methods of payment: Credit Cards: American Express, MasterCard / Diners International, Diners Club, Visa Credit & Visa Debit Cards: Visa / Delta and Visa / Electron.
The Guest must pay all outstanding charges on departure from the Hotel.
A valid credit card is required to guarantee your reservation. Credit cards will only be debited if one or more of the following conditions occur.
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions upon Booking or as stated in the following text:
Note that the hotel keeps record of cancellations details and we may identify the clients that have high record of cancellation and we can denie their booking.
Cancellations made more than 2 days prior to arrival will have no Charge
Cancellations made less than 2 days prior to arrival & No Shows will be charged with one night’s accommodation per room.
All above are governed by the Law of the European Union and the local Law of Cyprus. Cancellation and non-arrival charges apply in case cancellations are made less than 2 days prior to arrival and will be charged to the credit / debit card supplied at the time of booking. The Company reserves the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met.
Change of Booking Details
Reservations may be amended in line with the Booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.
Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
Arrival and Departure
Guests may check-in at any time from 2.00 p.m. on the day of arrival. All rooms that have been secured by credit / debit card or prepaid at the time of booking will be held until 12.00 noon on the following day. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.
Please note that pets are not allowed.
Please contact our Call Centre on 0871 9772323 to discuss specific individual requirements and the availability of appropriate accommodation.
Guests staying in a hotel with a leisure club may use that club throughout the duration of their stay. A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception.
Children under 16 years of age must be accompanied by an adult at all times and may use the facilities until 7.00 p.m., except on a Friday, Saturday and Sunday when they can use the pool until 6.00 p.m. For health and safety reasons children under 16 are not permitted to use the gymnasium and children under 12 are not permitted to use the sauna, spa bath or steam room.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel in advance of arrival.
Please note that there may be a local charge for the use of some facilities and if, in doubt, this should be checked directly with the hotel.
Where a hotel has its own car park, there may be limited spaces available. Please contact the hotel directly for more information.
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
The Company’s maintains a public liability insurance. The Company maintains appropriate insurance cover where the hotel is liable for any injury or loss or damage suffered by our Guests.
If you have a problem
In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay.
If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to Customer Services, Nicolaou Bros Tourist Enterprises Ltd., Georgiou Neophytou & D. Nicolaou Street P.O. Box 56988, 3311 Limassol, Cyprus
Use of Personal Information
(i)This clause sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Guest in respect of:
· any breach of this Agreement; and
· any representation, statement or tortious act or omission (including negligence) arising under or in connection with this Agreement.
(ii)All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
(iii) The Company is covered by the Public Liability insurance.
the Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.
the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement.
(v)The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest. Cloakrooms are provided for the convenience of the Guests but any property deposited there is entirely at your own risk.
The Company will endeavour to assist Guests with storage of their equipment etc but it excludes liability for the loss or damage of those items.
The Company shall not be in breach of this Agreement if it does not provide the services under this Agreement due to the following circumstances:
· Industrial action by the Company’s employees
· Industrial action by the staff of one of the Company’s suppliers
· Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake , terrorism and the Hotel being damaged or destroyed.
· Postal bookings which do not reach the Company
· Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.
The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.
Third Party Rights
None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.
If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.
Right of Set Off
The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whensoever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.
The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation
Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the website are the property of the respective Owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.
This site is operated by Nicolaou Bros Tourist Enterprises Limited. Its registered details are as follows: Registered in Cyprus. Number 16784. Registered Office: Georgiou Neophytou & D. Nicolaou Street P.O. Box 56988, 3311 Limassol, Cyprus.